We offer free postage within the UK on all our products unless stated otherwise.
We may use couriers or shipping services of Royal Mail, Secured mail, DX, DPD, UPS, Hermes & Interparcel.
Additional postage costs shall be incurred to the following areas:
– Certain areas of Northern Ireland
– Republic of Ireland
– Scottish Islands
– Channel Islands
– and all other islands off the mainland.
Additional charges are determined by location and weight. Please feel free to contact us if you have any queries with regards to shipping charges before your make the final purchase.
Dispatch Times – Orders (fully paid) received before 13:00 hours (Mon – Fri only) are dispatched on the same day Received within 2-3 days.
Once an order is dispatched customer would receive confirmation email^ with dispatch/tracking details (subject to shipping service used).
All the goods are shipped from our UK warehouse. Standard free deliveries take 2-5 working days but please allow up to 14 days for delivery in case of postal delays or any unforeseen calamities.
Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary particularly during peak periods like Christmas.
We advise you to keep the packaging when the couriers deliver the item to you should you wish to return the item for whatever reason.
PLEASE INSPECT YOUR GOODS UPON DELIVERY. IF YOU SUSPECT ANY DAMAGE HAS OCCURED TO YOUR ITEM OR IF THE PACKAGING LOOKS DAMAGED, THEN PLEASE SIGN THE DELIVERY NOTE AS “GOODS DAMAGED” OR REJECT THE DELIVERY.”
•* – Subject to stock availability & excluding any pre-orders.
•^ – Provided a valid email id has been used at the time of placing order.
UK Shipping
The price for UK postcodes is as below. For all other destinations outside these zones, please see the International ShippingTab
| RoyalMail Shipping Rates | ||
| Area | Surcharge | Postcode |
| ZoneA | FREE | AllUK Mainland Postcodes |
| Zone B | FREE | Postcodes:AB, DD, DG, FK, G, ML, KA, TD, TR & PH |
| ZoneC | FREE | Postcodes:Northern Ireland, BT, HS, IM, PA, PO, IV & ZE |
| Zone D | £5 | Southern Ireland & Channel Islands (Guernsey and Jersey) |
Products between 2kg – 30kg sent via Courier [DPD, Hermes, DX, Interparcel] |
||
| UK Courier Shipping Rates | ||
| Area | Surcharge | Postcode |
| ZoneA | FREE | AllUK Mainland Postcodes |
| Zone B | FREE | Postcodes:AB, DD, DG, FK, G, ML, KA, TD, TR & PH |
| ZoneC | £10 | Postcodes:Northern Ireland, BT, HS, IM, PA, PO, IV & ZE |
| Zone D | £20 | Southern Ireland & Channel Islands (Guernsey and Jersey) |
| Express Shipping Rates | ||
| £5.00 | Expedited Delivery (Within 3 working days) | |
| £7.00 | Expedited Delivery (Within 2 working days) | |
| £10.00 | Expedited Delivery (Next working day) | |
•If the delivery postcode does not falls in Zone A (UK Mainland) and you have opted for any of above expedited shipping options, we cannot guarantee the timely fulfilment of your order.
•So we request you to please contact us to check for expedited shipping charges for other postcodes, PO Box numbers or BFPO addresses.
•We currently use shipping carriers or services of Royal Mail, Secured Mail, DX, DPD, UPS, Hermes & Interparcel.
Collections:
Please confirm by email Info@Asiangrocers.Store or telephone 020 3026 3102 to schedule a pick up from our London based warehouse.
NOTE: Please pay via cash on collection. If you are paying by PayPal you must provide the following upon collection: 1. Proof of identification (we require a copy) and 2. Copy of the PayPal invoice.
Additionally, you must ensure that a letter of authorisation is provided if sending representation collections.
International Shipping
For all international destinations our courier partner is UPS. We charge the prices below per item. Please note that we can only ship to the countries mentioned in the table below.
| European ShippingRates (per box) | |
| Surcharge | Countries |
| £20 | Belgium, Netherlands, Luxembourg |
| £20 | France,Germany, Monaco |
| £20 | Austria, Czech Republic, Denmark, Finland, Greece,Italy, Poland, Portugal, Spain,Sweden |
| £20 | Bulgaria, Estonia, Hungary, Latvia,Lithuania, Romania, Slovakia, Slovenia |
| £30 | Andorra,Norway, Switzerland, San Marino, Liechtenstein |
Please see the postage charges for the individual item before ordering. Please kindly contact us via email at Info@Asiangrocers.Store or call us on the number above for any questions or shipping cost queries. Ensure to quote the item of interest & country in your email.
Delivery Information
We ship out orders on the next working day and all our items are sent with either a next day delivery service or a 2-3 day delivery service. The type of service we use depends on the item ordered. If you have a query about how long delivery on a particular item is, please contact us via phone or email.
Once your item is shipped out, you will receive a notification email.
If you would like to change the delivery address, please email or call us immediately after placing the order. Please note that once your item has been shipped, we are unable to alter the address and will not be responsible for a failed delivery.
Please check the order immediately once received. If there is any problem with the order (damaged goods, incorrect items, missing items) please contact us as soon as possible via email or phone. We always aim to resolve issues as efficiently as possible.
We understand that a timely and efficient delivery is important to the receiver. If something goes wrong, and it sometimes does due to unforeseen circumstances, fixing it becomes our main priority.
All our deliveries occur between 8:00 a.m. to 6:00 p.m. between Monday-Friday. Please choose an address where someone is available during the times stated to sign for the signature.
If you have not received your item in the stated time of delivery, please contact us via phone or email.
